Engage Customer 2017 - We’ve made the awards shortlist!

If you're going to the Engage Customer Summit - Mon 13th Nov, London - drop in and see us on stand 8. You can also catch Katie’s talk "The 5 Service Communication Habits that Drive Success" in Hall 4.

Please also keep your fingers crossed for the awards do. We’re jointly nominated with Nectar for the programme of work we completed — covering everything from online FAQ answers to webchat responses and training to quality score cards — boosting their CSat scores by 12%!

A big rise is in CSat is always great news, but did the programme provide bang for Nectar’s buck? James Moir, Managing Director at Nectar certainly thinks so: 

“Hard ROI for behavioural change initiatives can be difficult to achieve. The results for this programme speak for themselves. It’s one of the most effective things we’ve done to increase our key CSat measure.” 

You can find out more about our work with Nectar in our video and case study

If you’d like to know more about our improvement programmes for online answers to FAQs, webchat, social media, voice (or any other media for that matter) just drop me a line.

And fingers crossed!
 

by Fran. November 2017

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