How does a caring advisor sound?


Circle Housing
How does a caring advisor sound?

Circle Housing South Anglia has 7,350 homes across Bedfordshire, Essex and Hertfordshire. Last year their contact centre team handled over 90,000 calls from residents requesting help with everything from blocked drains to faulty boilers.

Our one day spoken tone of voice workshop helped managers and advisors understand more about the importance of tone as well as giving them practical tips they can use everyday.

The results? We'll leave that to Phil Middleton – Head of Customer Services at Circle Housing South Anglia; "soh built a fun one day workshop specifically for us that really hit the nail on the head. Our advisors now know how to use their tone and why it makes customers feel cared for, helping them to improve their performance.”



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