Hello, we're soh. We’ll help you keep your customers, sell more and save money.

We’re experts in service communications. So, when you need to say something, we'll figure out the what, when, where and how. We use a mix of creativity, consumer insight and service know-how. 

It works. Just ask Virgin Media, British Airways and Hiscox.

IVR - phone automated service
Language, voices and user interface (UX) design

Call queues
Strategy, messages and music

In-store and environmental
Music, messages and strategy 

Letters, reminders, bills and welcome packs
Printed, email, pdfs, online and texts

Help pages, FAQs and knowledge management articles

Scripts, tone of voice training and knowledge management articles for agents

Web chat & social media
Scripts, tone of voice training and knowledge management articles for agents

Scripts and tone of voice training for anyone who deals with customers face-to-face

How we work with our clients

Finding out what’s wrong and how to put it right
We’ll put ourselves in your customers’ shoes, audit your current communications and do our research to find out what’s working and what’s not. Then, we suggest what needs to change, why and how.

Creating better service communications
Managed Service – think of us as your own team of experts who are ready to create whatever you need.
Training – we'll train your team how to do it, then it’s over to you.

Managing communications successfully
We'll help you to create management plans and provide you with essential management tools. Together they'll make your communications work harder, hand-in-hand and all of the time.